A MESSAGE FROM FRANK CARBIN
My 26 years of building experience have taught me that purchasing a new home is a very emotional experience for most people. Naturally so, since there are so many memories and dreams that revolve around family and home. My entire crew is passionate about fulfilling the hopes and dreams of my Homeowners. Being a family-owned business, I stand behind each and every home that is built. I believe everyone deserves a home that makes them feel secure and content. A home they can be proud to enjoy with family and friends, making memories for years to come.
I have specifically hired our professionals to look at homebuilding as a customer driven experience rather than a bottom line driven system. This means that my crews are really interested in what is most important to you. I take the time to pro-actively explain to you how things work, and the process from start to finish. Most importantly, I focus on being a good communicator. Because building a home is a complex series of coordinated activities involving lots of people. So I make sure that my treasured customers are not left in the dark. Above all, I always build your home as if it were my own. I inspect your home with the mindset of “would this be acceptable to me if it were my home?” Whenever I call you on the phone or have a meeting with you I think about how I would want to be treated.
To most home builders this approach would seem like a waste of time and effort. Over two decades in this business have taught me that the real joy and satisfaction is manifested in having happy customers – ones you recognize, know their names, and they are glad to see you at a restaurant or in the mall.
I am honored that you are thinking about purchasing a Carbin Construction home and look forward to meeting and getting to know you personally.